Manager, Customer Service

John Wilton

Hackett’s Cove, NS

Joining Nautel in 2017, John brings customer service expertise developed at CIBC, Arrow Electronics and Eastlink. John takes a customer-centric approach with his teams and believes there are two roles within a customer service department, the team servicing the customer and the team servicing the team who services the customer.

John spends a large portion of his spare time with his wife watching their two daughters playing soccer around the province of Nova Scotia.

Customer Service Technicians


Nelson Bohorquez

Quincy, IL

A science and technology buff, Nelson is also a real family man. He’s been married 26 years and has three children. An ideal day for Nelson would be spending time with his family in Myrtle Beach, SC, going on a long hike, then relaxing with some classical music.


Steve Braley

Bangor, ME

Having spent over 30 years with Nautel, Steve has seen it all. A devoted father of two, Steve can be found going to movies or playing a video game with his family. Steve is an east coast guy through and through; he loves seafood, Stephen King novels and the Boston Red Sox.


Terry Crouse

Hackett’s Cove, NS

This pizza lovin’ Montreal Canadiens fan has been with Nautel since 1996. An active sportsman, Terry likes to spend time enjoying hockey, football and golf. When not on the sports field you can find Terry touring around on his motorcycle.


Kyle Dibbin

Hackett’s Cove, NS

Kyle started his career in Nautel’s Final Test Department gaining him lots of hands-on experience testing and troubleshooting Nautel products. He will strive to answer any technical questions you may have. In his spare time Kyle enjoys playing guitar, exploring new technology and snowboarding.


Joey Kloss

Denver, CO

Joey has been in the broadcast field for 13+ years. Joey’s talents range from broadcast systems installation to specialized IT networking solutions. He is an alumni of the University of Colorado at Denver and his main passion is for the recording arts which brought him to the broadcast industry in 1999.


Scott Macleod

Hackett’s Cove, NS

Scott joined Nautel in 1995 and has worked in engineering, product support and now customer service. A bit of a joker (do you believe he’s a grandfather?), Scott loves to play golf and plans on turning pro once he’s shaved 40 strokes off his handicap bringing him to par!


Ryan Swinamer

Hackett’s Cove, NS

A real sports fan, Ryan counts skiing (both water and downhill), hockey and golf among his favorites. Ryan has been with Nautel since 2008 and can clear up any technical questions you have. His favorite meal is nachos and beer and he enjoys camping with his family.


Brendan Tipney

Hackett’s Cove, NS

With Nautel since 2013 Brendan moved to Customer Service after cutting his teeth in the Test Room putting transmitters through their paces. Obsessed with all things technological, he moonlights as a new-media artist creating interactive art installations with cutting-edge technology including projectors, programming.

Customer Service Administrators


Wendy Boutilier

Hackett’s Cove, NS

Wendy is celebrating 26 years of service with Nautel! Married with two teenage daughters, two cats and a little lap dog, life is always busy. Wendy tries to make time for reading, gardening and scrap booking…but not when the Toronto Maple Leafs are on TV!


Cathy Ninos

Hackett’s Cove, NS

A customer service specialist with over 12 years of service, Cathy is married with a daughter and two dogs. A fan of the great outdoors Cathy enjoys camping and hiking, and also counts figure skating (from the sidelines) and eating great Greek cuisine among her favorite non-work related activities.


Amanda Wilcox

Bangor, ME

Amanda knows a thing or two about Nautel, she has been with us for 26 years! A mom to four children, one dog and two cats, Amanda unwinds in the great outdoors – she enjoys camping, cross country skiing, hiking, kayaking and gardening.

North America Toll Free: 1.877.662.8835
International: +1.902.823.5131

North America Toll Free: 1.877.628.8353
[email protected]

International: +1.902.823.5100
[email protected]

India: +91 7042694841
[email protected]